Welcome to the COLABOX FAQ hub. We’ve compiled answers to the most common questions about setup, features, troubleshooting, and more to help you get the most out of your device.
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BOX*1;REMOTE*1;HDMI*1;POWER CORD*1;USER MUNUAL*1
The remote control supports voice command after Bluetooth pairing. The microphone is on top of the remote control.
Absolutely, OTA upgrades ensure continuous product optimization.
Please contact your seller as we always provide technical support.
Generally, infrared remote control can be used, but it does not support voice commands. Suggest using the remote control included with Colabox.
When using it for the first time, please follow the instructions on the screen to gradually set it up, which is relatively easy.
A network bandwidth of 100M is sufficient.
Only one device can be connected simultaneously.
No need, just connect to WIFI or Ethernet normally.
Firstly, please check if the WIFI signal is working properly. Next, open the phone hotspot test to see if it can be recognized. Then, restart the device or reset it in the settings to see if it is recognizable. It is also recommended to connect to Ethernet. If the issue still cannot be resolved, you can contact your seller for support.
Please check if the remote control has the battery installed. If it still cannot be paired after installation, please try restarting the box several times before pairing. If the issue still cannot be resolved, please contact your seller for after-sales support.
You can consult the dealer authorization code and check its authenticity on our official website.
We offer free replacement within one year for after-sales problems caused by product malfunctions.For specific information, please consult the dealer.
Within one year, if there is a malfunction in the accessories, please contact the dealer for replacement. After one year, you can contact the dealer to purchase.
Starting from the day you receive the product.
Yes, we have provided authorization codes and proof of authorization for every official dealer. Please purchase from the official dealer.
We sincerely welcome you to become a distributor. Please contact us at the “Contact Us” section OR “DISTRIBUTOR” section on our official website. We will communicate with you on weekdays.
The authenticity of the dealer name and its sales authorization code can be verified in the “Distributor-Verification” section on our official website. If you encounter fake dealers, please feel free to contact us.
After you contact us, we will comprehensively evaluate and reply to you.
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At COLABOX, your satisfaction and seamless experience are our top priorities. We believe that great support is just as important as great technology. Whether you have a question, need troubleshooting advice, or simply want to share your feedback, our friendly and knowledgeable team is ready to assist you.
Choose the channel that works best for you. We’re looking forward to hearing from you.
